WARRANTY AND REPAIRS

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As a reseller, we are legally responsible for the warranty of our products. This means that we are primarily responsible for the product warranty, even if the manufacturer offers a worldwide warranty.

Please check your warranty booklet for information on what is covered by the warranty. Keep the booklet in a safe place so that you will always know where to find it if you need it.

 

GENERAL INSTRUCTIONS REGARDING WARRANTY AND REPAIRS

Generally speaking, the warranty covers defects in materials and movement.

The factory warranty does not cover defects caused by daily use or by excessive or abusive use of the bracelet, appendages and glass.

The warranty does not cover water damage if the watch has not been used in accordance with the manufacturer's instructions.

All watches are shipped in perfect working order. The warranty does not cover battery life and/or battery replacement.

This warranty is generally void if unauthorized repairs have been carried out by anyone other than an authorized dealer of the brand.

 

WARRANTY REPAIRS

For all brands for which we are official retailers, you will receive a worldwide warranty. This is the same warranty that you would receive from any official retailer of that brand. We also provide assistance if you need to make a warranty claim. In all cases, the watch will be checked and repaired by a licensed watchmaker or by the watch manufacturer itself.

If you need repairs under warranty, we kindly ask that you send us an email to geral@sri.pt to report the situation.

If the issue you are experiencing with your watch is covered by the warranty, we will send the watch to the factory. If the work required is not covered by the warranty, we will inform you as soon as possible.

In most cases, repair time is around 3 to 4 weeks, depending on parts availability.